Gator Bio is a pre-IPO biotech company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s healthcare industries. We develop, manufacture and market instruments, biosensors, reagents, and consumables for in-vitro diagnostics and biotherapeutic development. Our mission is to simplify and accelerate biological analysis for biotherapeutic research and development.

We are hiring a Field Service Engineer to report to the Director of Customer Success. The Field Service Engineer will be responsible for providing post-sales support. Gator Bio is looking for a Field Service Engineer to join our team in Palo Alto.

Responsibilities

• Performing maintenance, troubleshooting, repair, and validation for BLI instrumentation. 
• Maintaining annual service contracts: Schedule and perform annual preventative maintenance. 
• Maintaining internal instruments to ensure optimal performance. (R&D, applications, demo stock). 
• Performing and documenting system validation (IQ/OQ/PQ) for repaired and incoming stock. 
• Triaging, scheduling, and providing customer support by telephone, email, or customer visits. 
• Managing customer relationships and escalations. 
• Maintaining a professional and positive relationships with customers: Internal and external. 
• Reporting and contributing DFS recommendations for products in development. 
• Documenting tasks performed at customer sites using SFDC. 
• Logging all customer visits and providing feedback to the appropriate departments. 

• Minimum of MS in chemistry, biochemistry, engineering, or related field. 
• 5-8 years of hands-on experience of instrumentation service. 
• Knowledge of IQ/OQ/PQ a plus. 
• Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman). 
• Excellent interpersonal and verbal communications skills. 
• Highly organized and able to work independently. 
• Travel 50-75%. 

• Ability to lift, push, pull, carry, and/or move 50 lbs.
• This role will require long periods of standing, walking, and sitting.
• The employee will be required to use hands for computer work, phone calls, and pipetting.
• Must pass a health screening.